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Orders
Order updates
Get help with order confirmation, customer details, item information, and service requests related to your Homora purchase.
Homora Help Center
Clear help for a more comfortable home.
Find simple guidance for orders, shipping, returns, exchanges, payment security, product care, and home styling support. Homora is here to help you shop furniture, decor, textiles, lighting, and room essentials with confidence.
24/7 Customer support for service questions
3-5 Business day delivery window
30 Day free returns and exchanges
Room Ready Support Guidance for furniture, decorative accents, rugs, lighting, textiles, and everyday home pieces.
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Help Topics
Choose the help you need.
Move quickly to the right answer for order details, delivery timing, returns, product care, discounts, and room-based shopping guidance.
Every Room Covered Support for living rooms, bedrooms, dining rooms, entryways, home offices, and decor details.
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Shipping
Delivery timing
Homora offers free shipping on all products, with a standard delivery window of 3-5 business days after processing and shipment.
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Returns
Return support
Eligible products may be returned or exchanged within 30 days. Contact support first so your request can be reviewed correctly.
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Products
Product guidance
Find care and selection guidance for furniture, wall decor, vases, faux botanicals, candles, clocks, rugs, lighting, curtains, pillows, throws, bedding, and bath textiles.
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Payments
Secure checkout
Learn how payment questions, checkout concerns, and order verification requests can be handled through Homora support.
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Offers
Discount help
Email subscribers receive an automatic 15% sitewide discount, and selected promotional products may receive up to 20% off automatically.
Support Flow
Send the right details first.
A complete request helps the support team verify your order, understand the product, and provide the most accurate next step.
01
Share your order details.
Include your order number, full name, and the email address used when your order was placed.
02
Identify the product.
Mention the item name and product type, such as furniture, decor, lighting, rug, curtain, pillow, throw, bedding, or bath textile.
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Describe the request.
Let us know whether you need order help, delivery guidance, product care advice, return support, exchange support, or payment assistance.
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Wait for instructions.
For returns and exchanges, please wait for support instructions before sending any item back.
Helpful Before You Write Clear order details, item names, and photos when relevant can make service requests easier to resolve.
Care Library
Product Care
Guidance for lasting comfort.
Homora products are selected for warm, practical, room-ready living. These quick care notes help protect presentation, texture, finish, and everyday usability.
Protect surfaces.
Keep furniture away from excessive moisture, direct heat, sharp pressure, and harsh cleaning products. Use soft cloths and follow item-specific care needs.
Handle accents gently.
Wall art, mirrors, vases, faux botanicals, clocks, and decorative objects should be handled with care and placed on stable surfaces.
Preserve softness.
Curtains, throw pillows, covers, throws, blankets, bedding, bath textiles, and rugs should be cleaned according to their care labels.
Check placement.
Lamps and lighting pieces should be positioned on secure surfaces, away from water exposure, and used with compatible bulbs or power requirements.
Dining Details Support for dining furniture, tabletop accents, lighting, and seasonal room styling.
Decor Confidence Help with decorative accents, room updates, soft textiles, and finishing touches.
Frequently Asked Questions
Quick answers before support.
Review the most common questions about shipping, returns, exchanges, discounts, product care, and customer assistance.
How can I reach Homora support?
For service requests, please use the Homora contact page. Include your order number, customer email, product name, and a clear description of your request.
Does Homora offer free shipping?
Yes. Homora offers free shipping on all products, including furniture, decor, rugs, lighting, curtains, pillows, throws, blankets, bedding, and bath textiles.
How long does delivery usually take?
Standard delivery is typically 3-5 business days after the order has been processed and shipped. Delivery timing may vary based on order details, carrier handling, and destination.
Can I return or exchange an item?
Eligible items may be returned or exchanged within 30 days. Please contact Homora support before sending any item back so the team can review your request and provide the correct next steps.
What should I include in a return request?
Include your order number, customer email, product name, reason for the request, and any relevant condition details. This helps support review your case accurately.
How does the subscription discount work?
After a successful email subscription, customers receive an automatic 15% sitewide discount. No code is required, and the discount is not limited to a first order unless otherwise stated on the site.
Do selected products receive a larger discount?
Yes. Selected promotional products may receive up to 20% off automatically when the promotion is active and correctly applied at checkout.
How should I care for furniture and home decor?
Use gentle cleaning methods, avoid abrasive tools, protect products from excessive moisture or heat, and follow product-specific care guidance when available.
Still Need Help?
Share your details with Homora.
Homora can help with order status, delivery timing, product questions, furniture and decor care, returns, exchanges, discount questions, and payment support. A complete message helps the team respond with more accurate guidance.
Best For Order status, shipping questions, returns, exchanges, product care, discount support, and payment assistance.
What To Include Your order number, checkout email, product name, and a clear description of the issue or question.
Support Availability 24/7 customer support for Homora orders, service questions, and product guidance.