Eligibility
Request within 30 days.
Eligible items may be returned or exchanged within 30 days of delivery. The item should be unused, clean, and in original condition.
Returns & Exchanges
A calm path back to the right home piece.
Homora offers free returns and exchanges within 30 days on eligible items. Whether you are adjusting a room plan, checking a furniture finish, or replacing a decor piece, our support team will guide the next step clearly.
30
Day return and exchange window
Free
Returns and exchanges on eligible orders
24/7
Support for order and product questions
Designed for Confidence
Furniture, decor, lighting, rugs, textiles, and everyday home essentials are reviewed with care before return or exchange guidance is provided.
Home Ready Review
Policy Overview
30-Day Window
Simple rules for a smoother request.
Please contact Homora before sending any item back. This helps us verify the order, confirm eligibility, and provide the correct instructions for your return or exchange.
Approval First
Contact support before shipping.
Returns sent without prior support guidance may be delayed. Our team will confirm the correct next step before you send anything back.
Packaging
Keep protective materials.
Furniture, lighting, rugs, mirrors, textiles, and decor should be repacked with protective materials whenever possible to reduce transit damage.
Exchange Care
Choose the better fit.
Exchanges can help with size, color, finish, style, or room compatibility when a different Homora item better suits your space.
Request Process
Guided Support
Four steps from review to resolution.
A complete request helps us review your order accurately and guide you toward the cleanest return, exchange, or replacement path.
Gather your order details.
Prepare your order number, the email address used at checkout, the product name, and a short reason for the request.
Review item condition.
Confirm the item is unused, clean, and in original condition. Keep packaging, inserts, and protective materials when available.
Send your request.
Contact Homora with clear details and helpful photos when relevant, especially for furniture, mirrors, lighting, or fragile decor.
Follow the instructions.
Wait for support guidance before shipping. We will provide the next steps for an eligible return or exchange.
Item Condition
Protect the piece before it travels again.
Home products can be delicate, oversized, textured, or finish-sensitive. To help your request move smoothly, keep items protected and avoid additional handling after deciding to request a return or exchange.
Avoid assembly marks, scratches, stains, heavy wear, missing hardware, or discarded packaging when requesting a return or exchange.
Items should remain clean, unused, odor-free, and protected from pet hair, moisture, dust, and household wear.
Fragile items should be photographed when needed and repacked with protective wrapping, corner guards, and stable interior support.
Room-Fit Exchanges
Need a different size, finish, style, or room function? Exchanges are designed to help your selection feel more at home.
Refund Timing
Inspection First
Refunds are reviewed after arrival.
Once an approved return is received and inspected, Homora will review the item condition and process the eligible refund to the original payment method. Bank or card processing times may vary after the refund is issued.
Original Payment
Refunds follow the original method.
Eligible refunds are normally issued back to the original payment method used at checkout after review is complete.
Processing
Bank timing may vary.
After Homora issues the refund, your bank, card provider, or payment service may require additional time to post the funds.
Exchanges
Replacement timing depends on stock.
Exchange availability may depend on current inventory, selected item, size, finish, color, and delivery destination.
Delivery
Standard delivery is 3-5 business days.
Homora offers free shipping, and standard delivery is typically 3-5 business days after an order has been processed and shipped.
Soft Home Details
Frequently Asked Questions
Quick answers for returns and exchanges.
These answers cover the most common Homora return, exchange, refund, and item condition questions.
How long do I have to request a return or exchange?
Eligible Homora items may be returned or exchanged within 30 days of delivery. Please contact support before sending any item back.
Are returns and exchanges free?
Homora offers free returns and exchanges on eligible items. Support will confirm eligibility and provide the correct instructions for your order.
What condition should my item be in?
Items should be unused, clean, and in original condition. Original packaging and protective materials should be kept whenever possible, especially for furniture, decor, lighting, mirrors, rugs, and textiles.
Can I exchange an item for a different style or size?
Yes, eligible items may be exchanged when another available Homora item better fits your room, size needs, color direction, finish preference, or home styling plan.
When will I receive my refund?
Once an approved return is received and inspected, the eligible refund will be processed to the original payment method. Your bank or payment provider may require additional posting time.
What should I include in my request?
Include your order number, checkout email, product name, reason for the request, and clear photos if the item is fragile, oversized, damaged, incorrect, or requires condition review.
Does Homora offer customer support at any time?
Yes. Homora provides 24/7 customer support for order questions, delivery questions, returns, exchanges, product condition reviews, and payment-related assistance.
Can promotional discounts affect my refund?
Refund amounts are based on the final price paid for the eligible returned item after any automatic discounts, promotions, or order-level adjustments were applied.
Need More Help?
Send the details and we will guide the next step.
For the fastest support, include your order number, checkout email, item name, reason for the request, and any helpful photos. Homora will review your return or exchange request and provide clear instructions.
Support Email
support@homora.lat
Support Phone
+1 (484) 510-9059
Business Address
120 Dean Street, Beaver Meadows, PA 18216, United States
Support Availability
24/7 customer support for Homora orders, returns, exchanges, and product questions.