30-day requests
Eligible items may be returned or exchanged within 30 days of delivery, provided the item meets the condition requirements below.
Homora Refund Policy
Refunds made calm, clear, and home-ready.
We want every Homora piece to feel right in your space. This policy explains how eligible returns, exchanges, refund reviews, damaged item reports, and order concerns are handled for furniture, rugs, lighting, textiles, and home accents.
30 Days
Return and exchange window for eligible items
Free
Return and exchange support on eligible requests
Original
Refunds issued to the original payment method
Original state
Items should be unused, clean, unaltered, uninstalled, and returned with all included packaging, tags, parts, and accessories.
Approval first
Please receive return instructions before sending an item back. Unapproved returns may be delayed, declined, or sent back.
Refund or exchange
After inspection and approval, Homora may issue a refund, approve an exchange, or help resolve a damaged or incorrect item claim.
What This Covers
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A policy built for real home purchases.
Home products are often tactile, dimensional, and carefully chosen. This policy is designed to make the after-purchase process easier while protecting product quality for every customer.
Furniture and decor
Applies to eligible seating, tables, storage pieces, decorative accents, mirrors, trays, shelves, and related home furnishings.
Rugs and textiles
Applies to eligible rugs, throws, pillow covers, bedding textiles, bath textiles, curtains, and soft home layers.
Lighting and accessories
Applies to eligible lighting, lamps, fixtures, tabletop pieces, and home styling essentials that meet return condition standards.
Eligibility
Return Standards
What can and cannot be returned.
To keep every item safe, complete, and ready for a future home, returned products must meet the following standards.
Eligible for review
These items may qualify for return or exchange when the request is made within the eligible window and the item passes inspection.
- Items requested within 30 days of delivery.
- Unused items in clean, original, resellable condition.
- Products returned with original packaging, tags, manuals, parts, and accessories.
- Items that have not been installed, assembled, washed, altered, damaged, stained, or exposed to odors.
- Requests with order details, product information, and any required photos supplied clearly.
Not eligible
Some items cannot be returned or refunded because of condition, safety, customization, or final sale limitations.
- Items outside the 30-day return and exchange window.
- Used, installed, assembled, washed, altered, incomplete, stained, or damaged items.
- Products missing original packaging, included parts, accessories, manuals, or tags.
- Final sale items, gift cards, clearance items marked final sale, and customized or personalized products.
- Returns sent without approval or without following the provided return instructions.
Damaged or Incorrect Items
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Report delivery issues before using the item.
If an item arrives damaged, defective, incomplete, or different from what you ordered, keep all packaging and document the issue before moving, installing, washing, or using the product.
Photograph the package
Include clear photos of the outer box, shipping label, packaging materials, and any visible damage.
Photograph the product
Show the full item, the issue area, missing parts, incorrect color or size, and any product label when available.
Keep everything together
Do not discard packaging or parts until the request is reviewed and next steps are provided.
Return Flow
How It Works
Five simple steps from request to resolution.
Following the correct sequence helps protect the item, keep the review accurate, and prevent avoidable delays.
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Send a request
Share your order number, email used at checkout, item name, delivery date, and reason for the return or exchange request.
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Wait for approval
Homora reviews the details and provides return instructions when the item qualifies for the next step.
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Pack carefully
Repack the item in its original packaging with all included pieces, inserts, tags, manuals, and accessories.
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Send it back
Use the provided instructions and keep any available return tracking until your request has been fully resolved.
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Review completes
After inspection, Homora confirms whether a refund, exchange, replacement, or alternate resolution is approved.
Refund Timing
Payment Method
Processing Window
Promotions
When approved refunds are issued.
Refunds are processed after the returned item is received, inspected, and approved. The exact posting date may depend on your bank, card provider, payment service, or original payment method.
Original method first
Approved refunds are generally issued to the original payment method used for the order.
Inspection comes first
Once the item passes inspection, refund processing begins. Bank or payment provider posting times may vary.
Discounts stay reflected
If a discount was applied to the original purchase, the approved refund amount reflects the actual amount paid for the item.
Exchanges
A better fit may be available.
If an eligible item is the wrong size, finish, color, or style for your room, Homora may help with an exchange when inventory and policy conditions allow.
Availability matters
Exchange options depend on product availability at the time your request is reviewed. If the requested replacement is unavailable, another resolution may be offered.
Order changes and cancellations
If you need to change or cancel an order, request help as soon as possible. Once an order is processed or shipped, cancellation may no longer be available.
Free return and exchange support
Homora offers free return and exchange support for eligible requests that follow the approval process and return instructions.
Frequently Asked Questions
Clear answers before you send a request.
These answers summarize the most common refund, return, exchange, and damage-report questions for Homora orders.
How long do I have to request a return or exchange?
Eligible items may be returned or exchanged within 30 days of delivery. Requests made after the 30-day window may be declined.
Do I need approval before sending an item back?
Yes. Please wait for return instructions before sending anything back. Items returned without approval may be delayed, declined, or returned to the sender.
What condition must the item be in?
The item should be unused, clean, unaltered, uninstalled, unassembled when applicable, and returned with all original packaging, parts, tags, manuals, and accessories.
Can I return an assembled or installed item?
Assembled, installed, modified, washed, stained, damaged, or visibly used items are generally not eligible for return unless the issue was reviewed and approved as a qualifying product concern.
What if my item arrived damaged or incorrect?
Keep all packaging and take clear photos of the package, label, product, and issue area. Do not use, install, wash, or discard anything until the request has been reviewed.
How will my refund be issued?
Approved refunds are generally issued to the original payment method. The final posting date may vary depending on your bank, card provider, or payment service.
Are shipping costs refunded?
Homora offers free shipping on orders. Refund eligibility is based on the approved item value, the original amount paid, and the condition review. Any special shipping, service, or handling adjustments are reviewed case by case.
Can sale items be returned?
Discounted items may be eligible unless they are marked final sale, clearance final sale, personalized, customized, or otherwise excluded from returns at the time of purchase.
Before You Return
Protect the item, packaging, and order details.
Please keep the item in its original condition until your request is reviewed. For furniture, rugs, lighting, textiles, and home decor, packaging and item condition are important parts of the return review.